Shipping Policy
SHIPPING POLICY
All orders placed on www.ryderinnovation-usa.com are processed within three business days of the order date if the order is placed before noon C.T. Any orders placed after noon C.T. will be processed beginning on the business day after the order was placed. After submitting your order, you will receive an email notification and another email notification when your order has shipped. Actual transit and delivery time frames will differ depending on the shipping method and destination. Ryder Innovation reserves the right to amend this policy at any time without notice.
DOMESTIC SHIPPING
Shipping Methods
All orders ship either via FedEx, USPS, or UPS.
Shipping Destinations
Ryder Innovation currently ships online orders to the lower 48 states, and some accessories may be sent to Puerto Rico and Hawaii if you see this option within checkout. Unfortunately, we cannot ship to P.O. boxes and do not currently offer standard shipping to Alaska, Guam, U.S. Virgin Islands, Military APO/FPO addresses, or international addresses.
Each freight shipment is individually quoted to minimize costs to our customers. If freight charges to your delivery location exceed this subsidy, we may contact you to amend the delivery location, pay the difference, or cancel the order.
Expedited Shipping:
For orders shipping via freight carrier, expedited shipping is not available.
Freight Time frames:
Ryder Innovation ships from our distribution center in Florida, USA, and below are the estimated freight times:
- Order Processing – maximum two business days
- FedEx, USPS, or UPS – 3 to 10 business days after order processing
The time frames listed above are an estimate only within the lower 48 states and are not a guarantee of delivery within the periods noted and are dependent on the carriers.
INTERNATIONAL SHIPPING
We ship internationally through our www.ryderinnovation.com online storefront. Unfortunately, we do not currently offer to ship to any other countries outside of the United States.
Receipt of Freight Deliveries
An adult 18 years of age or older must be available to accept all freight deliveries, and you may be required to assist the driver with unloading from the truck. You must inspect the entire order before signing for delivery. The delivery driver should wait for you to confirm the product’s condition before leaving the delivery location. Note that a damaged box does not always indicate damage to the product inside, and an undamaged box does not always guarantee that the product inside is intact.
IMPORTANT: Once you have signed for your order, no party can file a claim with the carrier.
Suppose you discover any damage to your product upon delivery and inspection. In the case of damage, you should refuse the shipment by writing “Refused due to damage” on the Bill of Lading. Provide the Bill of Lading along with the product to the driver. Please fill out our damage shipping claim form as well to notify us. Proper documentation is required to receive compensation for damages or replacement products.
SHIPPING FREQUENTLY ASKED QUESTIONS
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. If your tracking information has not been updated within 72 hours of receiving your shipping confirmation email, don’t hesitate to contact us for further assistance.
My product arrived damaged in transit. What should I do?
FedEx Shipments.
If your order was shipped via FedEx, please inspect your product upon arrival. Note that a damaged box does not always indicate damage to the product inside. If the product does appear to be damaged, please complete this shipping damage claim form within three days after the date of delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution!
Can I update my address or shipping method or cancel my order?
We aim to ship orders as quickly as possible and therefore are usually unable to make any changes or cancel your order once placed. If you have already received a tracking number, we will be unable to change your order on our end. If you need to change your address, you can try working with the carrier directly to see if they can re-route your order. Additional fees may be incurred. You can return the items within 30 days, but you are responsible for the return shipping, and the items will be subject to a 20% restocking fee.
I am missing some items from my order, what should I do?
You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:
- First, check inside your box.
- Second, click further into your tracking number. Often when we ship multiple items with FedEx, there will be a master tracking number with sub-tracking numbers within it. Our order confirmation email currently only shows the status of one of the tracking numbers, so your other items may still be in transit.
- Third, you can try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.)
If you still believe you are missing items from your order, don’t hesitate to get in touch with us, and we will look into it for you!
Do we ship to P.O. boxes?
We are unable to ship to P.O. boxes due to the size of our products.
Does Ryder Innovation accept returns or provide refunds or exchanges?
Please see our Return Policy for further information on product returns.